Refund Policy
Last updated: Tuesday, 22 September 2026
This translation is for convenience only. Where the two differ, the Indonesian text prevails.
In short
Not published yet: a full refund within 7 days. Published, but broken by our mistake and we can't fix it: a full refund. Published, working normally, and you've changed your mind: no refund. Paid by mistake or charged twice: always refunded.
Harimu sells a digital product that is active the moment it is paid for. This page explains when your money can come back, when it can’t, and the steps.
1. The principle
We do not want to keep money from people who didn’t get what they paid for. If we are the ones who failed, we refund. If the page is done and you have already shared it with your guests, the product has been delivered.
2. Full refunds
We refund the whole payment if:
- The page has not been published and you ask within 7 calendar days of paying
- A technical fault on our side keeps guests from opening the page, and it is not fixed within 3 x 24 hours of your report
- You were charged twice, or charged for something you didn’t do
- A feature you paid for is not available as promised at the time of purchase
3. Partial refunds
If you bought a yearly plan or a subscription and cancel it partway through, we refund the unused part, counted in whole months remaining.
4. Not refundable
- The page has been published, works normally, and has been shared with guests
- You changed your mind about the theme, colours or layout after publishing. Those changes are free, so no refund is needed
- The event was cancelled or postponed for reasons outside our service. Instead, you can change the event’s date on the same page at no cost
- Data entered wrongly (names, dates, account numbers) that you can correct yourself
- The page was taken down for breaking the Terms & Conditions
- The request was made more than 90 days after payment
5. The digital gift envelope is not part of this policy
Money guests send through the digital gift envelope never passes through us: guests transfer directly to your account. We cannot cancel, hold or return those transfers. For that, contact the bank or digital wallet provider concerned.
6. How to ask
Email halo@harimu.id with:
- The email address or the link of the page concerned
- The date and amount of the payment
- The reason for the request
You do not need to send a photo of your card, your card number or any password. We will never ask for them.
7. How long it takes
| Step | Time |
|---|---|
| We answer your request | Within 3 working days |
| The money is processed once approved | Within 5 working days |
| The money reaches your account | 7 to 14 working days, depending on the bank or card issuer |
Refunds go to the same payment method you paid with. If that method is no longer active, we will ask for a bank account in the same name.
8. If a request is refused
We explain why in writing. You may object once with more information, and you have the right to complain to the competent consumer protection body.